Bharat Self Drive
Refund and Returns Policy
Bharat Self Drive’s policy on refunds, chargebacks, and returns for self drive car rental bookings across India.
- Author
- By Bharat Car India Private Limited
- Last updated
- Reading time
- 4 min read
Effective for website and mobile app users in India
Overview
Welcome to Bharat Self Drive Rental’s Refund and Returns Policy.
This page outlines Bharat Self Drive’s clear and transparent approach to refunds, chargebacks, and returns for all car rental services across India.
Purpose
- The purpose of this policy is to establish guidelines for handling refunds and chargebacks.
- It ensures compliance with applicable laws and regulations.
- It also protects our customers and maintains a strong reputation for our services.
Scope
- This policy applies to all customers involved in the refund and chargeback process for Bharat Self Drive rental bookings across India.
Refunds
- The customer requests a refund from Bharat Self Drive Rental Private Limited due to reasons such as the non-delivery of goods or poor service quality.
- Bharat Self Drive Rental Private Limited can initiate refunds against transactions with us either via the website or via APIs.
- Bharat Self Drive Rental Private Limited is responsible for all refunds to its customers.
- we shall not be liable for any failure by Bharat Self Drive Rental Private Limited to provide refunds to customers.
- Bharat Self Drive Rental Private Limited complies with all applicable laws and regulations related to refunds.
- This includes any refund policies of card networks and other payment providers.
- Any refund initiated by the customer will be subject to applicable charges.
- These charges may vary depending on the terms and conditions of Bharat Self Drive Rental Private Limited. This ensures customers are fully informed under the Bharat Self Drive Rental Refund and Returns Policy.
Chargebacks
- A chargeback occurs when a customer disputes a transaction and requests a refund from their bank or credit card issuer.
- Card networks and regulated entities such as the National Payments Corporation of India (NPCI) give cardholders the right to claim a chargeback.
- This may occur for reasons such as fraudulent transactions, products or services not delivered, defective goods, duplicate payments, or double debits.
- The timelines for raising disputes may vary between card associations.
- Each follows its own policy, which is available on its website.
- Every dispute raised carries a reason, also called a reason code, defined by card networks.
- Bharat Self Drive Rental Private Limited complies with all applicable laws and chargeback policies of card networks and other payment providers.
- It is responsible for resolving chargebacks and uses chargeback management tools to assist in the process.
- Additionally, Bharat Self Drive Rental Private Limited assists customers in responding to chargebacks.
- This includes providing transaction information and coordinating with card networks and payment providers to resolve disputes.
- The company also follows all chargeback deadlines set by card networks and payment providers.
- Each chargeback incurs a chargeback fee from the Associated PA.
- This fee aligns with the fee schedule and is deducted from Bharat Self Drive Rental Private Limited’s account balance.
- Any chargeback initiated by the customer will be subject to applicable charges.
- These charges may vary according to the terms and conditions of Bharat Self Drive Rental Private Limited. All disputes and resolutions are handled as per the Bharat Self Drive Rental Refund and Returns Policy.
Fraudulent Transactions
- In the event of a fraudulent transaction, it shall work with Bharat Self Drive Rental Private Limited to prevent further fraud.
- It will take appropriate action to recover any lost funds.
- If a chargeback results from a fraudulent transaction, Bharat Self Drive Rental Private Limited assists the customer.
- It provides relevant information to authorities and card networks to resolve the dispute.
Enforcement
- Any customer found to violate this policy may have their account suspended or terminated.
- we reserve the right to take legal action against any party that engages in fraudulent or illegal activities.
Review
- This policy shall be reviewed and updated when necessary.
- It ensures compliance with changing laws, industry best practices, and updates to our services. The Bharat Self Drive Rental Refund and Returns Policy is reviewed regularly to ensure compliance and transparency.